Pen Kalamkari Dupatta PKD08

Returns, Exchange & Damage Policy•

A full parcel opening 360° video is mandatory for any damage-related complaint. The video must clearly show the package being opened from the beginning until the damaged area of the product is visible.

• Complaints without a valid 360° unedited video will not be accepted. 

• Edited, tampered, or fake videos will not be considered.

Exchange Policy

• Only the same product will be exchanged. 

• No refunds will be provided. 

• Exchanges are allowed only in case of damage or defects. 

• Requests for exchange must be made within 24 hours of delivery. 

• Delayed complaints (after 24 hours) will not be accepted.

•  If the product is received damaged, a full unboxing video must be provided as proof. The video must be clear, continuous (unedited), and shared via WhatsApp within 24 hours of delivery. 

Refund Policy

• As per company policy, we do not offer refunds on any products sold. 

• Products once sold can only be exchanged (for the same item) in case of damage/defect. 

• In case of payment failure or transaction disputes, please allow 5–7 working days for the amount to be processed and credited back to your bank account.